Coaching Skills for Managers
Overview
Coaching is less concerned with telling someone how to perform the task exactly as instructed, and, instead, focuses on empowering them to discover solutions for themselves and to be responsible for their actions.
On this course, participants will learn what to delegate, who to delegate to, and how to delegate using the 8 Steps to Successful Delegation. Special attention is given to the principles of successful coaching conversations. In these conversations, the manager helps the employee to set goals and identify actions that they are committed to, and provides feedback and support so that the employee understands how they are doing and how to improve.
Learning Outcomes
After completing this course, you will be able to:
Define what coaching is and explain its role in the workplace
Explain the managers role in the coaching process
Know when they have created a positive coaching environment
Follow a specific procedure for coaching success
Use the GROW model to provide successful coaching conversations
Use coaching communication skills to good effect
Identify coaching opportunities and appreciate which style to use